1. Provide the name of the manufacturer, model number and description of the faulty monitor.

2. Email Microvitec at sales@microvitec.co.uk with the above information together with your contact details.

3. Microvitec will acknowledge and log your request within 24 hrs.

4. Return the monitor for the attention of the ' Service Department' at our premises. Ensure the monitor is adequately packaged, as we cannot be responsible for breakages/damage in transit. Goods must be returned at your cost.

5. We will contact you with a quotation for you're approval prior to conducting any work.

6. Repairs are normally turned around within 5 working days.