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Returns Procedure (Warranty and Non-Warranty Items) 1. Obtain the following information from your monitor(s) 2. Email Microvitec at sales@microvitec.co.uk with the above information together with your contact details or call on 0845 6343900 3. Microvitec will acknowledge and log your request. 4. Return the monitor for the attention of the ' Service Department' at our premises. Ensure the monitor is adequately packaged, as we cannot be responsible for breakages/damage in transit. Goods must be returned at your cost. 5. Repairs are normally turned around within 5 working days. 6. If the goods are out of warranty we will contact you with a quotation for you're approval prior to conducting any work. 7. Parts and labour are free of charge should the product fail within 12 months of manufacture/purchase. |
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Service Capabilities Microvitec's service department can support all the products it has manufactured since the early 1980's. We also provide a comprehensive repair service for 3rd party LCD and CRT monitors including touch screens. For impartial advice and information please Email your monitor details with a brief description of the problem and we will respond within 24 hours We do not charge to evaluate your returned monitor in the majority of cases. |
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